Effective 21-08-2026 · Last updated 21-08-2026
This policy explains how payments, credits, refunds and cancellations work on gnanee.com, operated by SARVAGNANEE TECHNOLOGIES PVT. LTD. ("gnanee", "we", "us"). Read it with our Terms and Privacy Policy.
gnanee runs on credits — a prepaid, in-product balance you buy and then spend on actions (for example: creating a role, connecting with a candidate, launching a sourcing campaign, or a lookup). Prices for each action are shown before you spend. Credits have no cash value outside the platform and are non-transferable.
Credits are consumed at the moment you take an action. Because most actions trigger real work or unlock information immediately, used credits are generally non-refundable, except where this policy or the law says otherwise.
You should only pay to reach people worth reaching. If a paid connect turns out to be a dead lead — the candidate does not respond within 7 days, or is confirmed to be unavailable — we will credit the connect back to your balance. Request it from your billing page or by email within 7 days of the connect. This credit-back is added to your gnanee balance (not returned to your card).
A sourcing campaign has a one-time kickoff cost that pays for work we perform (posting your role across partner platforms, screening applicants, and shortlisting matched candidates). Once a campaign has started, the kickoff is non-refundable. If we are unable to surface any qualified candidate for a campaign, we will credit the kickoff back to your balance.
You may request a refund of unused purchased credits to your original payment method within 15 days of purchase. Refunds exclude any credits already spent and may exclude non-recoverable payment-gateway fees. Promotional, bonus, or granted credits are not refundable for cash. Approved refunds are processed via our payment provider (Razorpay) and typically appear in 5–7 business days, depending on your bank.
Purchases are billed in your applicable currency at checkout (for example, INR for buyers in India). Refunds are made in the same currency and to the same payment method used for the purchase.
If a payment fails, no credits are granted and any amount captured in error is reversed automatically. If you are charged twice for the same purchase, contact us and we will refund the duplicate.
Email support@gnanee.com from your account email with your workspace name and the transaction details. We aim to respond within 1-2 business days.
Please contact us before raising a chargeback so we can resolve the issue directly. Accounts with chargebacks may be suspended pending review.
Nothing in this policy limits any rights you have under applicable consumer- protection law. Where the law grants a mandatory refund right, that right applies.
We may update this policy from time to time; the "last updated" date will reflect revisions. Material changes will be notified in-product or by email.
Questions: support@gnanee.com